F.A.Q

FREQUENTLY ASKED QUESTIONS

You can easily find answers to your questions here. If you need more information, you can contact us via our Contact page.

Do I have to create an account?

No, you can also shop as a guest. However, creating an account allows you to track your order history.

I forgot my password, what should I do?

You can reset your password using the “Forgot password” option on the “Login” page.

How do I create my account?

You can easily create an account during shopping or on the “My Account” page. Click here to create an account.

How can I update my account information?

You can update your personal information by logging in to the “My Account” page.

What are the advantages of membership?

With membership you can track your orders, make fast payments and access special offers.

Can I delete my account?

Yes, you can send your account deletion request to our customer service.

When will I receive my order?

Your orders are shipped within 3 business days and delivery time varies depending on your region.

Which cargo company do you work with?

All our orders are sent by Domestic Cargo, with which we have an agreement. Our cargo company may change according to the periodic density.

How much is the shipping cost?

Shipping costs are calculated based on the total of your order; some campaigns may offer free shipping.

Do you ship to EU or USA?

We are currently shipping only within Turkey. In the EU region or in the USA you can access our products through our contracted resellers.

How can I track my order?

The cargo tracking number will be sent to you via e-mail.

Can I change my address during delivery?

You can change your address before shipping.

Do you accept returns?

No, returns are not accepted for firearm accessories.

What is the warranty period of the products?

Purchased products are tested for quality and safety and are covered by warranty.

What should I do if the product arrives damaged?

You must contact customer service within 7 days after delivery of the order.

What should I do if I receive the wrong product?

In case of the wrong product, you can contact customer service and resolve the issue.

How to cancel an order?

Your order can be canceled before it is shipped.

Are there any products that cannot be returned?

Items that pose a security risk, such as firearm accessories, are not refundable.

How can I contact customer support?

You can reach us via the contact page.

Which payment methods do you accept?

Secure payments can be made via PayTR with credit cards, debit cards and prepaid cards.

Is there an installment payment option?

Yes, installment payments are available for certain credit cards.

Is the payment process secure?

Yes, all payments made with PayTR are protected by 3D Secure and encryption methods are used.

Which banks' cards do you accept?

Credit and debit cards of all local and foreign banks are accepted.

Can I pay by bank transfer?

No, you can only make transactions with debit and credit cards via PayTR.

What should I do if I have problems with the payment process?

For payment problems, if it is caused by payt, you can contact paytr customer services, if it is through our systems, you can contact us from our contact page.